At Mana Video Shop, we aim to provide genuine and quality products. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement subject to the conditions below.
1. Return/Replacement Period
Customers must contact Mana Video Shop within 7 days of delivery for eligible return or replacement requests.
Certain products may have different return conditions depending on the manufacturer or product category.
2. Eligible Reasons for Return
A return or replacement may be accepted in the following situations:
• Wrong product received
• Product received in damaged condition
• Manufacturing defect
• Missing parts or accessories
• Product does not match the product ordered
Customers may be required to provide photographs or videos showing the issue.
3. Products That May Not Be Eligible
Returns may not be accepted if:
• The product has been physically damaged after delivery
• The product has been installed incorrectly
• The product has been modified, repaired, or tampered with
• Serial number or security seal has been removed or damaged
• Accessories, manuals, packaging, or other included items are missing
• The issue is caused by misuse, negligence, electrical damage, water damage, or improper installation
4. CCTV / DVR / NVR / Networking Products
For electronic and networking products, customers should inspect the package and product as soon as possible after delivery.
If a product develops a technical problem after installation or after the applicable return period, the issue may be handled under the manufacturer’s warranty or authorized service process.
5. Unboxing Evidence
For high-value electronic products, customers are strongly advised to record a continuous unboxing video from the sealed package until the product and accessories are fully inspected.
Unboxing evidence may be requested when investigating claims for physical damage, missing items, or wrong products.
6. Refunds
If a refund is approved, the refund will generally be processed to the original payment method.
The time taken for the amount to appear in the customer’s account may depend on the payment provider or bank.
7. Replacement
If a replacement is approved, the replacement product will be shipped subject to product availability.
If the same product is unavailable, Mana Video Shop may offer an alternative solution or refund, as applicable.
8. Return Shipping
Where the return is due to an incorrect, defective, damaged, or incomplete product supplied by Mana Video Shop, return shipping may be arranged or reimbursed as applicable.
For returns arising from customer preference or reasons not covered by this policy, return shipping may be the customer’s responsibility.
9. Warranty
Manufacturer warranty terms, where applicable, are governed by the respective manufacturer’s warranty policy.
Mana Video Shop does not provide any warranty beyond the warranty specifically stated for the product.
10. Cancellation
Order cancellation requests should be made before the order is shipped. Once an order has been shipped, cancellation may not be possible.
11. Contact Us
For return, replacement, or refund requests:
Mana Video Shop
+9189068 5678