Privacy Policy – Mana Video Shop
Effective Date: September 2, 2026
Mana Video Shop respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or purchase products through our website, application, or other online services.
1. Information We Collect
When you place an order or contact us, we may collect:
• Customer name
• Mobile number
• Email address
• Billing and shipping address
• Order and payment details
• Product/service information
• Information provided when contacting customer support
We do not collect or store your complete debit/credit card, UPI PIN, ATM PIN, or banking passwords.
2. How We Use Your Information
Your information may be used to:
• Process and deliver your orders
• Confirm orders and payments
• Provide customer support
• Process returns, replacements, refunds, and warranty claims
• Send important order-related notifications
• Improve our products, services, website, and customer experience
• Prevent fraud and misuse
3. Payment Information
Payments may be processed through third-party payment providers. Payment information is handled according to the security and privacy practices of the respective payment provider.
4. Sharing of Information
We may share necessary information with:
• Delivery and logistics partners
• Payment service providers
• Product manufacturers or authorized service centers when required for warranty/service
• Government or legal authorities when legally required
We do not sell or rent customers’ personal information to third parties.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better customer experience.
6. Data Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet-based system can be guaranteed to be completely secure.
7. Data Retention
We retain customer information only for as long as reasonably necessary for order processing, customer support, warranty, accounting, legal, and regulatory purposes.
8. Children’s Privacy
Our services are not intended for children to make purchases without the involvement of a parent or legal guardian.
9. Policy Updates
Mana Video Shop may update this Privacy Policy from time to time. Any updated version will be published on this page with the revised effective date.
10. Contact Us
For privacy-related questions or requests, please contact:
Mana Video Shop
+9189068 5678