Welcome to Mana Video Shop. By accessing our website, application, or purchasing our products, you agree to the following Terms & Conditions.
1. Products
Mana Video Shop sells products including CCTV cameras, DVRs, NVRs, networking equipment, cables, connectors, accessories, and related electronic products.
Product images are for representation purposes. Actual product appearance, packaging, specifications, or accessories may vary depending on the manufacturer or product batch.
2. Product Availability
All products are subject to availability. If an ordered product becomes unavailable, Mana Video Shop may contact the customer regarding an alternative product, revised delivery schedule, or applicable refund.
3. Prices
Product prices, discounts, offers, taxes, and delivery charges may change from time to time.
The applicable price displayed at the time of order confirmation will generally apply to the order, subject to obvious pricing errors or technical issues.
4. Orders
An order is considered confirmed only after successful order processing and payment verification, where applicable.
Mana Video Shop reserves the right to cancel an order in cases such as suspected fraud, incorrect pricing, product unavailability, or other legitimate operational reasons.
5. Delivery
Delivery timelines are estimates and may vary because of courier delays, weather, holidays, remote locations, strikes, technical issues, or other circumstances beyond our reasonable control.
Customers should provide accurate delivery information and contact details.
6. Installation
Unless specifically mentioned with the product/service, installation is not included in the product price.
Installation should be performed by a qualified technician where required.
Mana Video Shop is not responsible for damage caused by incorrect installation, wiring, voltage fluctuations, misuse, or unauthorized modifications.
7. Warranty
Products carrying manufacturer warranty will be subject to the applicable manufacturer’s warranty terms.
Warranty does not normally cover physical damage, liquid damage, electrical surge damage, unauthorized repair, tampering, misuse, or improper installation unless specifically covered by the manufacturer.
8. Customer Responsibilities
Customers are responsible for:
• Providing correct name, address, and contact information
• Checking the product after delivery
• Using products according to manufacturer instructions
• Keeping invoices and warranty documents
• Providing required information for warranty or return claims
9. CCTV & Privacy Responsibility
Customers are responsible for using CCTV and surveillance equipment in compliance with applicable laws and respecting the privacy and rights of individuals.
Mana Video Shop is not responsible for unlawful or improper use of surveillance equipment by customers.
10. Intellectual Property
All website content, logos, photographs, text, graphics, and other materials belonging to Mana Video Shop may not be copied, reproduced, modified, or distributed without permission.
Manufacturer trademarks and product names belong to their respective owners.
11. Limitation of Liability
Mana Video Shop will not be responsible for losses caused by misuse, unauthorized modification, incorrect installation, network problems, power failures, third-party services, or circumstances beyond our reasonable control.
12. Changes to Terms
Mana Video Shop may update these Terms & Conditions from time to time. Updated terms will be published on our website.
13. Grievance / Customer Support
For complaints, questions, returns, warranty matters, or other concerns, customers may contact:
Mana Video Shop
We will make reasonable efforts to review and resolve customer complaints within an appropriate period.
14. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts, as applicable.