Privacy Policy

Last Updated: September 18, 2026

This Privacy Policy explains how Mana video shop (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase through our website

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

  • Create an account
  • Place an order
  • Make an enquiry
  • Subscribe to our newsletter
  • Contact customer support
  • Submit a contact or feedback form
  • Participate in offers, surveys, or promotions

This information may include:

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing and shipping address
  • Delivery details
  • Order and transaction information
  • Account login information
  • Any other information you voluntarily provide

We may also automatically collect certain information when you visit our Website, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website usage and interaction data
  • Date and time of access
  • Referring website or source

2. How We Use Your Information

We may use the information collected to:

  • Process and deliver your orders
  • Confirm and manage payments
  • Provide customer support
  • Communicate with you about your orders
  • Send order confirmations and delivery updates
  • Manage your account
  • Improve our products, services, and Website
  • Personalize your shopping experience
  • Send promotional offers and marketing communications where permitted
  • Prevent fraud, misuse, and unauthorized activities
  • Maintain Website security
  • Comply with applicable legal and regulatory requirements
  • Resolve disputes and enforce our terms and policies

3. Payment Information

Payments made through our Website may be processed by third-party payment gateway providers.

We generally do not store your complete debit card, credit card, banking, or other sensitive payment credentials on our servers. Payment information is handled by the applicable payment service provider according to its own privacy and security practices.

You should review the privacy policy of the payment provider used for your transaction.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember your preferences
  • Maintain login sessions
  • Understand how visitors use our Website
  • Improve Website performance
  • Provide relevant content and advertising

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

5. Sharing of Information

We may share your information with trusted third parties when necessary to provide our services, including:

  • Payment gateway providers
  • Delivery and logistics partners
  • Website hosting and technology providers
  • IT and technical support providers
  • Marketing and analytics service providers
  • Customer support service providers
  • Government authorities or law-enforcement agencies where legally required

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Third-party service providers may process your information according to their own privacy policies and applicable agreements.

6. Order and Delivery Information

To successfully process and deliver an order, we may provide relevant information such as your name, phone number, address, and order details to our delivery, logistics, or courier partners.

This information is shared only to the extent reasonably necessary for fulfilling your order and providing related services.

7. Marketing Communications

If you have provided consent or otherwise permitted us to contact you, we may send information about:

  • New products
  • Discounts and offers
  • Promotional campaigns
  • Special events
  • Updates about our services

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Please note that even after opting out of marketing communications, we may still send essential transactional communications, such as order confirmations, payment updates, or delivery notifications.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the Internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing orders
  • Maintaining business and transaction records
  • Providing customer support
  • Meeting legal, accounting, tax, and regulatory requirements
  • Resolving disputes
  • Preventing fraud and misuse

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Third-Party Links

Our Website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

11. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Your Rights

Subject to applicable laws, you may have rights regarding your personal information, including the right to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Raise concerns regarding the processing of your personal information

To exercise an applicable right, please contact us using the details provided below.

13. Fraud Prevention and Legal Compliance

We may collect, use, preserve, or disclose information when reasonably necessary to:

  • Detect or prevent fraudulent transactions
  • Protect our Website, customers, or business
  • Investigate misuse or unauthorized activity
  • Comply with court orders, legal notices, or government requirements
  • Protect our legal rights and interests

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Mana Video Shop